Relationship Supervisor Resume India

Relationship Supervisor Resume India

Pattern Template of an Skilled Relationship Supervisor with MBA and nice profession targets, Skilled Curriculum Vitae with Free download in Phrase Doc (three Web page Resume) (Click on Learn Extra for Viewing and Downloading the Pattern)
                                                                               Sandipan Mukherjee
                                                             MB NO: +91-9xxxxxxxxx~ E-MAIL [email protected]
 

                      ~ OPERATIONS / CUSTOMER RELATIONSHIP MANAGEMENT ~
                               
Providing over 4 years of expertise in managing Operations involvingBuyer Service, Company Banking, Hospitality, Stock & Provide Chain Operations, Coaching, Advertising and marketing, Administration, Buyer Relations, and so on.Excellent talents in coordinating with inside/exterior prospects for working profitable enterprise operations and expertise of implementing procedures and repair requirements for enterprise excellence.
Proficient in managing customer support operations and efficiently reaching the given targets. Have efficiently & effectively dealt with the operations with a confirmed monitor document of understanding the necessities of the shopper & offering personalized providers. An executor with publicity in managing operationswith an goal to perform company plans & targets efficiently.
Options-driven, buyer centric skilled with important expertise in dealing with all features of service capabilities. Resourceful at sustaining relationship with purchasers to attain high quality product and repair norms by resolving their service associated essential points.Expertise in functioning as an escalation gate to resolve essential problems with the workforce members. Possess glorious interpersonal, communication & organizational abilities with confirmed talents in workforce administration, buyer relationship administration & efficient disaster administration.

Areas of Multi-faceted strengths embody:
~Vendor Administration
~ Operations Administration
~ Logistics Administration
~ Advertising and marketing/ Enterprise Growth
~ Merchandising (Client Durables)
~ Stock Management & Margin Test
~ Coaching/Crew Administration
~ Budgeting & Price Optimization
– Buyer Relationship Administration
~ Entrance Workplace Administration
~Promotions/ Model improvement
~ Monetary Assertion Evaluation
~ Money Operations- Company Banking
~ Benchmarking & Competitors Evaluation
~Distribution – FMCG
 

                                                               PROFICIENCY FORTE
 

Ê  Heading operations with view to attain enterprise targets & guarantee prime line and backside line profitability.
Ê  Main, mentoring & monitoring the efficiency of the workforce to guarantee effectivity in enterprise operations, assembly particular person & group goal.
Ê  Deliberate efficient Gross sales Planning for branches with deal with Excessive margin merchandise, Personal labels, new product introduction & efficient goal distribution.
Ê  Guaranteeing high-quality buyer expertise, elevating buyer satisfaction, whereas adhering to the timelines and work processes andthus managing cost-effective operations.
Ê  Reviewing monetary statements for clean operations.
Ê  Tracing number of information to forecast shopping for developments. Analyze competitors, market positions, product traces and repair ranges.
 

                                                                                                        CAREER SCAN
 

ABC BANK, KOLKATA
OFFICER, GLOBAL CASH OPERATIONS
                            June 2012- August 2012
ROLES AND RESPONSIBILITIES
·         Cleared – funds and monetary merchandise moved between purchaser and vendor;
·         Settled – possession confirmed effectively and precisely;
·         Reconciled – appropriately documented and reported.
·         Working processes to clear and settle transactions;
·         Reconciling techniques by checking that the information flows from the revenue-generating entrance workplace to the operations techniques (operations management);
·         Monitoring the exercise and studies of each day transactions;
·         Investigating breaks within the money account.
·         Liaising with purchasers relating to transaction settlements, as and when required;
·         Troubleshooting techniques issues.
·         Dealing with Funds Process which incorporates RTGS, NEFT and Mounted Depositsfor Company Account.
PRE-MBA
ABC INDIA PVT. LTD., KOLKATA
      CUSTOMER SERVICE EXECUTIVE
                            March 2009- June 2010
ROLES AND RESPONSIBILITIES
·          Maintained Buyer Service Ranges as per Firm tips, by checking in varied studies of Buyer Ready Time in Department & Service Factors Audits, common time to course of and order for a advisor, accuracy, pace & ranges of buyer satisfaction.
·          Sustaining glorious service high quality on the time level of enquiry and observe up.
·         To make sure that every one advertising and marketing plans and knowledge are acquired from the Advertising and marketing Ops Supervisor and translated into clear workforce briefs.
·         Work with the workforce chief for the Assist Crew, Advertising and marketing workforce and different managers to determine gaps within the service the place extra prospects might be guided to make enhancements to assist them in reaching targets.
·         Determine and investigates development alternatives for the corporate with the purchasers adherence, created new push sale trackers for Entrance Desk and Again Finish Tele Callers.
·         Attentively stored shut verify on minimal par inventory in shops for efficient materials administration.
·         Strategized the long run enterprise instructions of the area to make sure most profitability consistent with organisational targets.
  • Monitored Name answering course of, common time to position an order over cellphone and productiveness report.
ABC, KOLKATA
      GUEST SERVICE ASSOCIATE
                            Jan 2007- March 2009
ROLES AND RESPONSIBILITIES
·         Ensured most visitor satisfaction by carefully interacting with visitors to know their necessities & customizing merchandise & providers to their wants. Offered coaching in addition to motivated the entrance line employees to ship 100% visitor satisfaction.
·         Carried out techniques, managing each day operations to attain most effectivity in varied operations; carried out technique to exceed income budgets, improve footfalls and model loyalty.
·         Developed budgets & annual plans to handle amenities as per organisational wants & parameters.
·         Strictly adhering to the established working bills, management prices and acquire right room income.
·         To help within the coaching of the Entrance Desk, Bell desk, Visitor providers, making certain they’ve the mandatory abilities to carry out their duties with most effectivity.
·         To conduct each day pre-shift briefings of staff on rooms occupancy, arrival & departures, capabilities / occasions and particular consideration that’s wanted.
·         To liaise with housekeeping and different associated division on each day operation.
·         To have an intensive understanding and data of all Rooms associated service and product and up promote alternate options.
                                                                                                        ACADEMIA
Diploma
Faculty/College
Marks
Achievements
12 months
Masters in Enterprise Administration
ABC College, UK
73% (Distinction)
Ranked 2ndin the batch
2012
Industrial Licensed Accountancy (ICA)
ICA Institute, Kolkata
Secured highest grade A
2007
Bachelors in Hospitality Administration
ABC, Kolkata
65%
Batch topper
2007
Class XII
ABC Faculty, Kolkata
63% (Accountancy and Enterprise Commerce)
2004
Class X
 ABC Faculty, Kolkata
65%
2002
                                                                                                        IT FORTE
·          MS OFFICE SUITE : MS OFFICE, EXCEL, POWERPOINT
·          VARIOUS BANKING, FMCG (POINT OF SALE) AND HOSPITALITY SOFTWARE
·         ACCESS TO INTERNET
                                             
                                                                      PERSONAL DOSSIER

Date of Beginning
: 12/07/1986
Everlasting Tackle
: 180 M G ROAD, Kolkata- 700107
Passport Quantity
: G0XXXXXXX
Languages recognized
: English, Hindi and Bengali
                                                                                                           
                                                                                                                                                     ………………………………
                                                                                                                                                            SIGNATURE


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